OUR STORE POLICIES
Thank you for visiting and shopping at Jade Leaf, LLC. Following are the
terms and conditions that comprise our policies.
Shipment processing time:
All orders are processed within 2-3 business days. Orders are not shipped or delivered on weekends and holidays.
If we are experiencing a high volume of orders, shipments may be delayed a few days, but we strive to make sure that all orders are out the door within 2-3 business days. If there will be a delay in shipment of your order,
we will contact you via email or telephone.
Shipping charges for your order will be calculated and displayed at checkout.
We typically ship packages via UPS or USPS and will provide you with a tracking number when the item has been shipped. Please note that some orders using 1stClass USPS mail will not have a tracking number.
The rate charged for the shipping of your order is based on the weight of your products, and your location. Before the final checkout you will be shown what the cost of shipping will be.
In the event we offer free shipping we reserve the right to use the
delivery service of our choice for the free shipping option.
If an item is out of stock or on back order, we will ship you the part of your order that is in stock. When the item becomes available again we will ship you the rest of your order. You will not be charged any additional shipping and handling for the second shipment
Everything You Need to Know
We strive to make sure that you are 100% satisfied with your purchase but if for some reason you are not simply send it back within 5 days of receiving your order and we will refund or exchange the full cost of the item minus the shipping costs. Items need be in their original unused condition and packaging. Please include a copy of your original invoice. Unfortunately, CD’s and Download cards cannot be returned if they have been opened or activated.
Please contact us by email -firstname.lastname@example.org or phone (217)246-6638
for the mailing address and return # to include on your package.
Some items cannot be returned if they are opened. These include music CD’s and Music download cards
if they have been activated
PRIVACY AT JADE LEAF
This site is owned and operated by Jade Leaf, LLC. We are an online business, ensuring the privacy of your information is most important to us. At Jade Leaf, LLC, we want to make your online shopping experience both safe and enjoyable. Because we gather certain types of information about our users, we feel you should fully understand our policy and the terms and conditions surrounding the use of that information.
This page explains what information we gather and how we use it.
Information Jade Leaf, LLC gathers includes:
1. Electronic subscribed email newsletters:
We provide a free electronic email newsletter to our customers who subscribe. Jade Leaf, LLC gathers the email addresses of customers to inform them about upcoming offers, specials, blog posts or pass along coupon codes. Customers may remove themselves from this mailing list at any time.
2. Personal information gathered through on-line purchases:
First and Last Name
Credit Card Billing Information -
We DO NOT actually see your credit card number in it’s entirety we only see the last 4 digits. Our system is PCI compliant. All of your personal information is protected by high quality security settings that include SSL connection for a safe checkout process, 100% PCI compliance.
Under NO circumstances does Jade Leaf, LLC sell or trade any information about an individual user!